Mrq Casino Responsible Gambling
Mrq Casino believes that gambling should always be viewed as entertainment, not as a way to make money or solve financial difficulties. Games of chance involve risk, and outcomes cannot be predicted or controlled. Playing should remain an enjoyable leisure activity within limits that are affordable and comfortable for you.
This responsible gambling policy explains the safeguards, information and support available to help customers make informed decisions. Mrq Casino encourages every player to understand their habits, use the available controls and seek assistance promptly if gambling starts to feel difficult to manage.
Our Commitment to Responsible Gambling
Responsible gambling is a shared responsibility between Mrq Casino and its customers. We aim to provide a clear gaming environment where players can access information about their activity, set personal restrictions and take breaks when needed.
Mrq Casino does not present gambling as a source of income, a solution to debt or a method of recovering previous losses. Winning is never guaranteed, and a loss should not be followed by increased stakes in an attempt to win the money back. Customers are encouraged to gamble only with money they can afford to lose after essential living costs and financial commitments have been met.
Our approach includes providing practical account controls, promoting awareness of gambling-related harm and directing customers towards independent support when additional help may be useful. If you feel uncomfortable about your gambling, taking action early is a positive and responsible decision.
Recognising Problem Gambling
Problem gambling can develop gradually and may affect finances, relationships, work, sleep and emotional wellbeing. It can happen to anyone, regardless of age, income or previous experience. Recognising warning signs early can make it easier to regain control.
Possible indicators include spending more time or money gambling than intended, hiding gambling activity, borrowing money to play, neglecting responsibilities, feeling restless when unable to gamble, or repeatedly trying to recover losses. Other signs may include gambling when upset, using gambling to escape problems, cancelling plans because of play, or feeling guilt and anxiety after a session.
A single warning sign does not automatically mean that someone has a gambling disorder. However, several signs together should be taken seriously. Consider speaking with a trusted person or an independent support organisation if gambling is affecting your thoughts, behaviour or daily life.
Self-Assessment and Limits
Regular self-assessment can help you understand whether gambling remains an enjoyable activity or is becoming a source of concern. Ask yourself whether you can stop when planned, whether your spending is affordable and whether gambling is interfering with other parts of your life.
Mrq Casino encourages customers to set limits before playing and to review them regularly. Available controls and restrictions may include:
- Deposit limits - Set a maximum amount that can be deposited over a selected period, helping you keep gambling expenditure within a planned budget.
- Loss limits - Restrict the amount you can lose during a defined period so that an unlucky session does not lead to spending beyond your intended level.
- Reality checks - Receive reminders about the amount of time spent playing, allowing you to pause and decide whether you wish to continue.
- Cooling-off periods - Take a temporary break from gambling for a chosen period when you want time away from the website.
- Self-exclusion - Request a longer-term restriction that prevents access to gambling for the selected duration. Self-exclusion should be treated seriously and should not be used as a short-term pause.
Limits are designed to support informed choices, but they are not a replacement for personal judgement or professional assistance. Choose restrictions before gambling becomes difficult to control, and do not increase them simply to continue playing for longer or at higher stakes.
Responsible Gaming Tools
The Mrq Casino website provides features intended to help customers monitor and manage their gambling. These tools are designed to make limits more visible and give players practical opportunities to pause, review their activity or stop playing.
- Account deposit controls that allow customers to set a personal deposit limit for a selected time period.
- Loss management options to help customers define an affordable maximum loss.
- Session and reality check reminders that draw attention to the length of a playing session.
- Cooling-off options for customers who want a temporary break from gambling.
- Self-exclusion arrangements for customers who need to prevent themselves from accessing gambling services for a longer period.
- Account and transaction information that can assist customers in reviewing deposits, withdrawals and gaming activity.
Before using any tool, read the relevant instructions and confirm that the selected restriction reflects your circumstances. If a control does not appear to be working as expected, stop gambling and contact customer support without attempting to bypass the restriction.
Support and Assistance
If gambling becomes difficult to control, seek professional help as soon as possible. Speaking to a qualified adviser can provide confidential guidance, practical strategies and support tailored to your situation. You may also wish to tell someone you trust, such as a family member or close friend, so that you do not have to deal with the concern alone.
For questions about responsible gambling controls or account restrictions at Mrq Casino, contact customer support at [email protected].
The following organisations are independent external support services. They are not partners of Mrq Casino and are not operated, managed or provided by Mrq Casino:
- GamCare - Provides information, advice and support for people affected by gambling-related harm.
- BeGambleAware - Offers educational information and guidance about safer gambling and gambling-related concerns.
- GAMSTOP - Provides an independent online self-exclusion service for eligible gambling websites and applications.
The National Gambling Helpline can also provide free, confidential support to anyone affected by gambling. It is available 24 hours a day on 0808 8020 133. Support may be available for players as well as family members, friends and other people concerned about someone else's gambling.
Underage Gambling
Only individuals aged +18 or older may use the Mrq Casino website. Underage gambling is prohibited. Age verification checks may be carried out before an account can be used fully, when transactions are processed or whenever further verification is considered necessary.
Adults must not allow anyone under the age of 18 to access their account, use their payment method or play games through their device. Account credentials should be kept private, and customers should log out when they have finished using the website, particularly when a device is shared with other people.
If you believe that a person under 18 has accessed an account or used the website, stop all activity and contact Mrq Casino support promptly. Any available details should be provided so the matter can be reviewed appropriately.
Parental Controls
Parents and guardians can take practical steps to reduce the risk of a child encountering gambling content or accessing an adult account. These steps are particularly important where computers, tablets or mobile devices are shared within a household.
- Use device-level parental controls and age restrictions to limit access to gambling websites and applications.
- Keep account usernames, passwords and payment information private.
- Use separate user profiles on shared computers and protect adult profiles with a password.
- Install reputable internet filtering or monitoring software where appropriate.
- Check that children cannot use saved payment details or remain logged in to an adult account.
- Explain in age-appropriate language that gambling is an adult activity involving financial risk.
No technical measure is completely effective on its own. Combining device settings with supervision, secure account practices and open communication provides a stronger level of protection.
Tips for Staying in Control
The following habits can help keep gambling within reasonable and manageable boundaries:
- Set a spending limit before you begin and treat it as the maximum you are prepared to lose.
- Use money set aside for entertainment only, never rent, bills, credit repayments or essential household expenses.
- Decide how long you will play and take regular breaks away from the screen.
- Never chase losses or increase stakes because you feel that a win is overdue.
- Avoid gambling when you are angry, upset, tired, under the influence of alcohol or trying to escape personal problems.
- Do not borrow money, sell possessions or use credit to fund gambling.
- Keep gambling separate from financial planning and do not treat potential winnings as expected income.
- Review your deposits, withdrawals and playing time regularly so that your actual activity remains clear.
- Talk to someone you trust if you notice changes in your mood, spending or behaviour.
- Use a cooling-off period or self-exclusion immediately if you feel that normal limits are no longer enough.
Taking a break is not a sign of failure. It is a practical way to reassess your choices and protect your wellbeing.
Changes to This Policy
Mrq Casino may update this responsible gambling policy from time to time to reflect changes to the website, available tools, support information or internal procedures. The current version will be made available on the website, and customers should review it periodically.
Any change will be considered carefully with the aim of maintaining clear information and effective support for responsible play. Continued use of the website after an updated policy is displayed indicates that you have had the opportunity to review the revised information. If you have questions about a change or need assistance applying a restriction, contact Mrq Casino support before continuing to gamble.
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