Mrq Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Mrq Casino website, account services, games, promotions and related features. By creating an account or using the services, you confirm that you have read these terms and agree to follow them.
These terms are intended to explain the rights and responsibilities of Mrq Casino and its customers in clear language. Please read them carefully and keep a copy for your records. If you do not accept any part of these terms, you must not use the services.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Mrq Casino concerning your use of the online casino services. They apply to website visitors, registered customers and anyone participating in games, promotions or other available features.
Additional rules may apply to particular games, payment methods or promotional offers. Where such rules are provided, they form part of these terms. If there is a conflict, the specific rules for the relevant service or promotion will generally apply to that service or promotion.
You are responsible for reviewing the current version of these terms before using Mrq Casino. Continued use of the website after changes have been published indicates acceptance of the updated wording.
Eligibility
Mrq Casino is intended for individuals aged 18 or over. You must not register or play if you are under the minimum legal gambling age applicable to you.
You may use the services only where online gambling is permitted in your location. It is your responsibility to understand and comply with any rules that apply to you before opening an account or depositing funds.
Access may be restricted for customers located in certain jurisdictions or for individuals who are subject to account restrictions, self-exclusion or other protective measures.
Account Registration
You may need to create a personal account to access certain Mrq Casino services. The information supplied during registration must be accurate, complete and kept up to date. You must not register using another person's identity or provide information that could mislead the casino.
Each customer may generally hold only one account unless Mrq Casino has expressly approved an additional account in writing. Accounts are personal and must not be sold, transferred, shared or operated by another person.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify Mrq Casino promptly if you believe your password has been disclosed, your account has been accessed without permission or any account information is incorrect.
Verification
Mrq Casino may request documents or other information to confirm your identity, age, address, payment ownership or source of funds. Verification checks may be required before deposits, withdrawals, bonuses or continued access can be completed.
Documents must be genuine, current and readable. You must provide requested information within a reasonable period. Delays, restrictions or cancellation of transactions may occur if the required checks are incomplete or the information supplied cannot be confirmed.
Information submitted for verification will be handled in accordance with the Privacy section of these terms and any applicable privacy notice.
Deposits
Deposits must be made using a payment method registered in your name or otherwise authorised for your use. Mrq Casino may reject payments from third parties or ask for evidence that you are entitled to use a particular payment method.
You should check the transaction details carefully before confirming a deposit. Funds intended for gambling should be money you can afford to lose, and you should not deposit funds obtained unlawfully or through a payment method that you do not control.
Payment processing may involve third-party providers and may be subject to their own terms, processing times and charges. Mrq Casino is not responsible for delays caused by a bank, card issuer, payment provider or other external service.
Only cleared funds will be available for play. Mrq Casino may place a temporary hold on funds where a transaction is being reviewed or reversed.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available by Mrq Casino. Withdrawals may be returned to the original payment method where appropriate, or processed using another method after reasonable checks have been completed.
Before approving a withdrawal, Mrq Casino may verify your identity, payment ownership, account activity and compliance with these terms. A withdrawal request may be delayed, adjusted or declined where funds are linked to a reversed payment, prohibited activity, duplicate account or breach of promotional rules.
You are responsible for checking that your withdrawal details are correct. Processing times can vary according to the selected method and the completion of any required checks. Any transaction charges or conversion costs applied by a payment provider may be deducted from the amount received.
Bonuses
Bonuses, free spins and other promotional benefits are subject to the terms displayed with the relevant offer. These terms may include eligibility requirements, qualifying deposits, wagering conditions, game contributions, expiry dates, maximum winnings or withdrawal limits.
A promotion may be available only once per person, household, device, payment method or other permitted grouping. You must not claim an offer through multiple accounts or attempt to avoid its conditions.
Mrq Casino may withhold or remove a bonus and related winnings where an offer has been misused, obtained in error or claimed in breach of its specific rules. If a promotion expires before its conditions are completed, the associated promotional balance may be cancelled.
Acceptable Use
You must use Mrq Casino lawfully, honestly and responsibly. The services are provided for personal entertainment and not for commercial operation, resale or professional exploitation of the website.
You agree to provide truthful information, follow game rules, protect your account credentials and cooperate with reasonable security or verification requests. You must also ensure that your device, internet connection and software are suitable for accessing the services.
Do not use the website in a way that could disrupt its operation, affect other customers or damage the reputation, systems or security of Mrq Casino.
Prohibited Activities
The following activities are not permitted:
- Opening or controlling an account for another person.
- Using stolen, fraudulent or unauthorised payment details.
- Attempting to manipulate game outcomes, promotions, payment processing or account systems.
- Using bots, automated tools, software vulnerabilities or technical methods to gain an unfair advantage.
- Colluding with other customers or interfering with the fair operation of games.
- Uploading malicious code or attempting unauthorised access to the website or its infrastructure.
- Using the services for money laundering, fraud or any unlawful purpose.
- Providing false information or submitting altered documents.
Where prohibited activity is suspected, Mrq Casino may investigate, restrict access, cancel transactions, remove benefits or take other appropriate action.
Intellectual Property
The website, software, design, text, graphics, trademarks and other content made available through Mrq Casino are protected by intellectual property rights or used with permission. You may access and use this material only for personal, non-commercial purposes connected with the services.
You must not copy, reproduce, modify, distribute, publish, reverse engineer, extract or commercially exploit any part of the website without prior written permission. Use of the Mrq Casino name, branding or content must not suggest an unauthorised partnership or endorsement.
Limitation of Liability
Mrq Casino will take reasonable steps to maintain a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, internet failures, payment provider issues or circumstances outside reasonable control.
You are responsible for the device, network connection and security measures used to access the website. Mrq Casino is not responsible for losses caused by inaccurate information supplied by you, unauthorised access resulting from your failure to protect login details, or delays caused by external providers.
Nothing in these terms is intended to exclude or limit a responsibility that cannot lawfully be excluded or limited. Subject to that qualification, any liability will be considered in light of the direct circumstances giving rise to the claim and the services supplied to you.
Account Suspension
Mrq Casino may suspend, limit or close an account where necessary to protect customers, investigate suspected breaches, complete verification, address payment concerns or comply with applicable obligations.
If an account is closed, you may be asked to provide information needed to process any eligible remaining balance. Funds associated with fraud, unlawful conduct, chargebacks, manipulation or other breaches may be withheld or handled according to the outcome of the investigation.
You must not attempt to open a new account to avoid a suspension, closure, self-exclusion or other restriction.
Privacy
Mrq Casino collects and uses personal information needed to operate accounts, process payments, provide customer support, maintain security and meet relevant operational requirements. The information may include registration details, transaction data, device information and communications with the casino.
Personal information is handled in accordance with the applicable privacy notice. You should review that notice to understand how information is collected, used, stored and shared with service providers where necessary.
You should provide updated information when your circumstances change so that account records remain accurate.
Responsible Gambling
Gambling should remain an enjoyable leisure activity. Set limits for time and spending before you play, take regular breaks and never gamble with money needed for essential expenses.
If gambling stops feeling manageable, use any available account limits, time-outs or self-exclusion tools and contact customer support for information about available options. You may also wish to seek independent advice from an appropriate support organisation.
Mrq Casino may apply protective measures where there are concerns about a customer's wellbeing or account activity. These measures may include spending restrictions, temporary suspension or requests for additional information.
Amendments
Mrq Casino may update these terms to reflect changes to the services, security procedures, payment arrangements, promotions or operational practices. The latest version will be made available through the website.
Changes will apply from the stated effective date or, where no date is given, from publication. If you do not agree with an update, you must stop using the services and contact Mrq Casino about any remaining eligible balance or account matter.
Contact Information
For questions about these terms, account access, verification, payments or responsible gambling tools, contact the Mrq Casino customer support team at [email protected].
When contacting support, provide enough information for your request to be identified, but do not send passwords, full payment card details or other unnecessary sensitive information. Customer support may ask you to complete security checks before discussing account-specific matters.
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